Monday, July 9, 2012

know ur RIGHTS....


BELAJAR. anda MEMPEROLEHI PENDAPATAN, tidak TERBEBAN DENGAN HUTANG PTPTN, tamat belajar..anda adalah BOS...
KUALA LUMPUR 5 Jul - The RIGHTS bersama syarikat Inter Electronic Medication Academy Sdn Bhd akan menganjurkan preview program BELAJAR sambil BERNIAGA yang telahpun dianjurkan sejak 2 tahun lepas yang telahpun berjaya mengeluarkan 16 graduan / usahawan yang memperolehi Excecutive Diploma in Business and Entrepreneurship (EDGE) dan menjalankan terus perniagaan.  Program ini dilaksanakan kini dengan kerjasama Open University.
Berdasarkan kepada pencapaian tersebut The RIGHTS dan Inter Electronic Medication Academy berhasrat untuk menambah lagi beberapa model industri yang sesuai serta berpotensi untuk memberi peluang kepada pelajar / siswazah yang berminat untuk mengikuti program EDGE.  Industri yang telah dikenalpasti termasuklah Herba dan Kosmetik, Pakaian, Automotif, Pertanian dan Penternakan serta Industri Produk Halal.
Oleh itu The RIGHTS / Inter Electronic Medication Academy akan membuat preview program yang telah dijalankan dan seterusnya majlis diskusi percambahan minda yang akan diadakan selama 3 hari seperti berikut:
  • Preview dan Diskusi AkademikMajlis ini dikhaskan kepada Pendidik dari pusat pengajian tinggi awam dan swasta, pensyarah, agensi kerajaan, pusat-pusat R & D atau pusat-pusat latihan.
  • Preview dan Diskusi Mentor Usahawan.  Majlis ini dikhaskan kepada usahawan berjaya yang berhasrat untuk menjadi mentor, atau usahawan yang boleh menyumbang ide dan pengalaman dalam pembentukan usahawan.
  • Percambahan Minda dan Temusuai.  Majlis ini akan menemukan kedua-dua ahli daripada kedua-dua  program di atas bagi mencapai satu matlamat dan iaitu satu program yang dapat memberikan impak dan kesan kepada pelajar, masyarakat dan negara.
Oleh itu, kami menjemput dengan bangga dan berbesar hati menjemput ahli-ahli untuk ikut serta, kepada yang berminat sila hantar email maklumat berikut ke : admin@rights.com.my Alamat e-mail ini dilindungi dari spambots. Anda perlu hidupkan JavaScript untuk paparkannya :
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Tempat adalah terhad, dan hanya 40 peserta utama sahaja yang akan dijemput. Tempat dan tarikh acara akan dimaklumkan dengan seberapa segera.  Sebarang pertanyaan boleh menghubungi 013-2033030 En. Haris Fadzlah.

Sunday, July 8, 2012

Of Ramadhan n its undermined messaging..


...with gods grace and mercy, we are again on the brink of celebrating the holy month Ramadhan, with it , the bountiful promises of "luxury" in hereafter should one manage to fulfill this fourth commandment of the Islamic Law...basically, just what does the Ramaddhan teach us?..From a religious point,it is meant to show how the poor survives on hardship,their sufferings through thirst and hunger,their amicable needs to be helped, or simply,our  recognition in high statuses the last eleven months , of THEIR PLIGHT!...but like the creator knows what HE  has created,HE offers bountiful rewards in hereafter of this exercise fulfilled by Muslims.

The prophet,pbuh,reiterated that this "gift" is quickly whizzed away for those not responsible enough to adhere of its mystical values.And then there are other "spinoffs"..medically speaking, its a great way to relax your inner bodily parts who have been hard at work all year round, physically speaking,it is a time to give your muscles and  evil thoughts a break,from a socialite standpoint, its a time to at least spare a penny to those so unfortunate,and even to hard lined drinkers and infidels, i admit, it is time to just rest the evil deeds,so  in it all,many , from all walks and mental beliefs  of god, it is time for respect.But foer me personally..the message from god is....u cant even stand up straight after i take away food and water fro, you for only 12 hours..w want to go boxing with me,BOY!???!haha..Selamat Menyambut Ramadhan Yang Mulia ni..k..Salam...

Thursday, July 5, 2012

National Automotive Policy Review




Proton's 4,000 acres Tanjung Malim plant
Within the region, Malaysia has the longest experience in the automotive industry. The first car plant in South East Asia was completed in 1941, in Bukit Timah, Singapore by Ford Malaya. Of course, back then Singapore was still part of Malaysia, or to be specific, Malaya. Thailand would only start assembling cars in 1961 (Siam Motors and Nissan Co Ltd.). By then Malaysia already had about 20 years of experience under our belt.
The 1983 National Car Policy, coupled with sterling economic growth established Malaysia’s as ASEAN’s largest car producer. The Malaysian car industry hummed along pretty well until the new millennia came. Thaksin Shinawatra became the prime minister in 2001 and swiftly formulated Thailand’s master plan for industrial development.
Within this bigger plan was Thaksin’s “Detroit of Asia” vision. Thailand’s Ministry of Industry released a 300-page document titled “Automotive Master Plan 2002 -2006,” and 60 percent of its content focused on implementation.
By 2003, Thailand overtook Malaysia as the top vehicle producer in the region. Malaysian ministers never quite knew what hit them.
When quizzed about the fall in our relative competitiveness, our ministers’ typical answer would be something like “Thailand’s assembly-based model of building other people’s cars is different from Malaysia, who posses full scale vehicle design capability.”
It was a fair answer, until we learn that Thailand is one of the six countries in the world to house Toyota’s global R&D operations, and one of eight country hosts to Bridgestone’s Proving Ground for tyre development. Companies like Isuzu no longer operates any development work for pick-up trucks in Japan, and has since transferred all design and engineering work for the D-Max to Thailand. So it is not entirely true that all the Thais do is just screwing together other people’s cars.
Isuzu D-Max - Engineered, designed and built in Thailand.
Plus, in a globalized world, no one single country handles end-end vehicle development work exclusively anymore. The Chevrolet Camaro, an iconic American car uses a platform designed by Australian engineers at Holden. Austria does not have any car companies but Magna-Steyr developed the folding hard-top for the Mercedes-Benz SLK. The Chevrolet Cruze had its developed work spread across South Korea, China and Germany.
And to further emphasize how globalized vehicle development has become, the Ford Mustang, the most American of all American cars, is designed by a Vietnamese American, Hau Thai-Tang. The Chevrolet Camaro is designed a Korean, Sang Yup Lee. A Chinese woman by the name of Wulin Gawao heads GM China Design studio and designed the Buick LaCrosse sold in USA. It's all about the best man or woman for the job. There was no talk about only an American can design an American car.
Wulin Gawao, Design Director of GM China Advanced Studio
SangYup Lee - Camaro's designer, current Chief of Exterior Design for VW
Hau Thai-Tang, Chief Engineer, Ford Mustang
The 2006 National Automotive Policy (NAP) was our government’s attempt to stem the decline. But the vaguely worded document, lacking both in implementation details and quantifiable targets (Table 2), created more questions than answers.
Compare Thailand master plan's well defined and quantified targets, with our vaguely worded original NAP document.
The Malaysian decline continued. By 2008, Indonesia’s vehicle production overtook Malaysia’s.
Indonesia is now the largest overseas market for Daihatsu while Toyota designated Indonesia as its regional manufacturing base for the Innova MPV, Fortuner SUV, and built Hino’s largest plant outside Japan in this country.
The 2009 NAP review did little to improve things. Spanning around 10 pages long, NAP 2009 ended with "MITI will coordinate with the relevant ministries and government agencies on the follow-up actions for the implementation of the NAP Review.” Endings like these suggests a poorly thought through policy.
A look at Table 4 suggests a not very flattering view of our NAP.
Productions of many critical hybrid vehicle components are still overly concentrated in Japan. Thailand makes the Prius and Camry Hybrid and while Taiwan recently started production of the new generation Camry Hybrid in Kuanying. A different version of the Toyota Camry Hybrid is also assembled in Australia.
Both the Australian and Thai governments provided huge funding support. The Australians provided a A$35 million (RM111.6 million) Australian Green Car Innovation Fund, while in Thailand, Japanese hybrid CKD packs are imported tax-free under the Japan-Thailand FTA in addition to lower excise duty rate (10 per cent instead of the usual 35 per cent).
Malaysia's excise and import duties exemption for hybrid vehicles expires by December-31 2013, with the assumption that some form of electrified powertrain Proton model will be launched by then.
In short, whatever Malaysia is offering, the Thai government will certainly match it. With so much investment already made in Thailand, manufacturers see no reason to repeat the tedious process of building a new production line or retooling the plants in another country.
In Malaysia, where fuel prices continue to be subsidised, hybrid cars are more of a novelty. How many hybrids can our market sell? Between January 2009 to December 2011, only 9002 hybrids were registered.
Such numbers don’t justify investments in factory tooling and jigs for local assembly. The additional price premium of hybrid cars can only be justified with fuel prices of around RM3 or RM4 per litre, as in the case of Thailand.
In other markets like Japan or Europe, fuel prices go up to RM6 per litre. So hybrids make perfect sense. Malaysia's inability to attract investments in green technology is a clear downside of fuel subsidy. It distorts the value of a diminishing commodity and removes any incentive to invest in more efficient green technology.
Part of Malaysia’s GTP is to transform the country into a high income economy. Hence NAP’s push to produce high value added components. Daihatsu’s decision to relocate production of its four-speed E-AT from Japan to Malaysia (Perodua) is commendable.
But in the greater scheme of things, it’s nothing to shout about, lest we fall into the jaguh kampung mentality. Japan is dominated by fuel efficient and modern CVTs (45 percent market share). Conventional four-speed automatics are dropping out of favour. The main users of Daihatsu’s four-speed automatics is not Japan, but Indonesia, for its low cost Daihatsu Xenia and its rebadged cousin, the Toyota Avanza, as well as Malaysia's Perodua’s models.
So it makes sense for Daihatsu’s Japanese plant to concentrate on the higher value CVTs. In transmission trend, four-speed automatics are like a cassette player in a MP3 iPod generation. Yes it still works, but it’s not something you want to show off.
In 2009, ZF Friedrichshafen AG, a Tier-1 transmission specialist and maker of Porsche’s famous PDK transmission, invested 20 million Euros in its Shanghai R&D centre, one of ZF’s eight in the world.
Meanwhile in Singapore, Continental, one of the world’s largest automotive parts supplier invested 21 million Euros in its new R&D facility. The seven-storey 10,170 sqm facility specialises in developing automotive electronics. Bosch also runs a similar R&D facility in Singapore.
BMW has design studios in both Shanghai and Singapore. Think tiny Singapore has no place in the automotive industry? Or that China is merely a low cost factory for the world? Think again.
Realising that by 2015, 40 percent of a car’s cost will be from electronics, Singapore is moving very fast to capitalise on its existing talent.
In 2008, the Singapore Agency for Science, Technology and Research (A*STAR) launched the A*CAR Consortium to develop next generation driver assistance system. On electric vehicles (EVs), the Singaporean government is partnering with car-makers Mitsubishi and Renault-Nissan, outdoor charging facilities provider Bosch, indoor charging facilities provider Greenlots (homegrown Singaporean company) and mobile user interface provider Singtel, to testbed EVs.
Every detail is being looked into – including charging facilities, safety, compatibility with HDB flats, charging rates, user interface (status checking via mobile Internet). Results and data gathered from the test will guide Singapore’s rollout of EV support infrastructure.
A Singaporean Mitsubishi i-MiEV (with Research-Development plates) demonstrating indoor charging solutions provided by Singaporean EV charging solutions provider Green Lots
Certain malls like the Somerset Shopping Mall in Singapore provide priority parking for alternative energy cars
Demonstration by outdoor charging infrastructure provider Bosch, on a Mitsubishi i-MiEV
EV is mentioned in our NAP, but so far, there is very little tangible result. The only party that has shown results is Proton’s EV prototypes. But without a supportive eco-system, the project is bound to flounder.
Malaysia is in the middle of Thailand, Indonesia, Singapore and China, not just physically, but also figuratively. We are stuck in the dead middle, too expensive for manufacturing jobs dominated by Thailand and Indonesia, while the same time lacking the intellectual base for higher value jobs.
On Malaysian car brands, the bigger question everyone should ask is whether a national car brand is still realistic. It’s a hard question that needs to be answered objectively, with data and facts, not ideological rhetoric.
The general rule of thumb for car companies is that you need to sell at least one million cars a year to remain profitable. However, most car companies think the figure is significantly higher now with more stringent safety, environmental regulations and high fuel prices requiring massive investment in R&D for new powertrain and body development. This is why joint collaborations are so common now.
BMW is the smallest of all mainstream luxury car maker and needs to sell 1.8 million cars a year to remain afloat, and this is a high margin luxury end of the market. The CEO of Fiat, Sergio Marchionne reckons the realistic figure is now five million cars, with space for only six mainstream automotive manufacturers.
Even South Korea’s large 48 million population can only support one car maker (Hyundai-Kia group). Samsung Motors and Daewoo now belong to Renault-Nissan and GM respectively. So against this reality, where does the Malaysian car fit?
Sweden, with its small population of nine million cannot sustain its Volvo and Saab cars. Australia’s 22 million population is struggling to keep its domestic car industry alive.
Thailand has 67 million people. It registers around 800,000 cars a year and is able to sustain a viable domestic manufacturing base, making it an ideal regional base for car makers.
The Malaysian car market size is around 600,000 vehicles a year. With the right condition Malaysia may be able to push it to 650,000 cars but any higher is not likely.
Car plants need very high output volume to be viable. And car makers build them closest to where most of their cars are sold and export the remaining.
So countries with a large domestic market always have the upper hand. Dangling tax breaks alone won’t convince car makers to build their cars in a country because it’s simply not economical.
Contrary to popular opinion, foreign car companies are not upset with Malaysian protectionist policies. They are quite used to it. Even in the supposedly free market US, imported pick-up trucks into America are slapped with a 25 percent duty levy.
In Japan, certain regulations are designed in such a way to give advantage to Japanese manufacturers. Japan’s JC-08 fuel economy test cycle is designed to favour Japanese engines. Something is clearly wrong when a hulking Toyota Alphard Hybrid qualifies for green tax rebate while a VW Golf TSI, one of the most fuel efficient cars in the world, doesn’t.
Until recently, South Korea subjected owners of foreign cars to income tax audits and specifies the maximum size of a foreign car showroom. Even duration of a TV commercial hours by foreign car companies are regulated.
Car companies are used to local idiosyncrasies and will adjust their plan accordingly. What annoy them most is not protectionism but flip-flop policies, which is akin to renegading on promises made. BMW Malaysia took NAP’s word that EU4M diesels will be introduced in 2011 and went ahead to launch four clean diesel models. To date, there is still no news of EU4M diesel.
The AP issue is another sore point. In 2006 government said APs will be abolished by 2010. This has since been pushed back to 2015.
The root of Malaysia's problem is firstly lack of political will and secondly, lack of clear direction. What’s the long term plan for Proton? So Perodua has a partnership with Daihatsu. What is supposed to come out of this? By when?
What is it that Daihatsu can do for us that requires us to cordon off a market for them, that we cannot achieve by opening up the market to more players? B-segment vehicles are seeing the most active innovations now. Ford Fiesta and VW Polo are the best examples.
Yet, Malaysians are denied access to affordable world class small cars because our policy is based upon throwing exclusive support to only one manufacturer.
When China was developing its auto industry, it cunningly pit all foreign car makers including VW, GM, Jeep, Daimler against each other to China’s advantage, dangling a 300,000 car a year manufacturing contract as the ultimate prize.
Of course, it would not be fair to compare against China. But the point here is that clearly we weren’t very good at negotiating for the long term and protecting our own interest. Until we set a clear direction and summon enough political will to push things through, our industry will continue to flounder and remain in a state of flux.

A New Role for Natural Resources Companies



By promoting business partnerships, producers of primary materials can find a new source of competitive advantage.


Around the world, natural resources companies — producers of agricultural staples, oil and gas, lumber and wood  products, basic chemicals, and many minerals — are facing unprecedented volatility in supply and demand. The global population is poised to reach 9 billion by 2050, and much of the growth will be in emerging markets. Millions of people in China, India, Latin America, and Southeast Asia are entering the middle class for the first time, increasing their demand for energy, housing, and transportation. At the same time, because of economic turbulence, rapid technological change, and the ever-present dynamics of gluts and shortages in most resource industries, there is no guarantee that the price of raw materials will continue to rise. Adding to this uncertainty are concerns about the impact this growing demand will have on the environment.
These challenges suggest that we need a new way to think about natural resources — a change in mind-set from simply managing resources to practicing resource leadership. Resource producers have always been constrained by their view that the primary goods they sell are commodities with which they compete on the basis of price alone; their customers determine how they should be used. That approach, however, has led producers to the status quo: a largely reactive position with a short time horizon, and little opportunity to differentiate themselves from their competitors.
Resource leadership, in contrast, entails thinking strategically about natural resources from the moment they are pulled from the earth through to their end use. Unfortunately, this form of leadership is rare in all too many industries. It involves the ability to see the complex interdependencies of the natural resources system; to engage key stakeholders upstream, downstream, and across sectors; and to promote innovation with economic and ecological benefits within the resource system. Resource leadership represents a shift from short-term thinking to stewarding resources for the long term.
Imagine a company that embraced this new model. As a resource producer at the beginning of the value chain, this company would contribute solutions and expertise — culled from working directly with the materials at the earliest stages — in collaborating with its customers to find cost savings, reduce waste, and improve service. The expertise developed this way would also lessen the impact on the environment, by helping all users, starting at the source, operate more effectively, with less waste.
To succeed, resource leadership requires a partnership-oriented model, in which the producers and consumers of raw materials have a mutual interest in process and product innovation. The producer helps the consumer identify cost savings and access technological innovations throughout the value chain, and as a result can charge slightly higher prices without feeling vulnerable to lower-priced competitors. A business model with a mutual commitment to the stewardship of resources could work, but only when there is a high-enough level of trust between these two groups.
A growing number of companies, both producers and users of natural resources, are recognizing the potential value of this approach. For example, Air Canada, the national Canadian airline, has set out to dramatically improve its performance amid competition from low-cost carriers and pressure from rising fuel costs (its fuel bill in 2011 was more than US$3 billion). It needs to look for ways to replace or improve legacy practices that hinder profitability. The airline industry may also be faced with carbon taxes linked to emissions limits set by the European Union Emissions Trading Scheme, a multinational cap and trade system for all planes using E.U. airports. (The program went into effect January 1, 2012; first payments are due in 2013.)
o this end, the company has established a department focused on achieving fuel savings and carbon emissions reductions. Air Canada has recognized that alternative fuels (such as biofuels) can help the airline meet its energy requirements while reducing emissions. The airline’s leaders believe that partnering with alternative fuel producers or suppliers to create economic and environmental solutions could be financially advantageous and reduce the company’s exposure to fuel price volatility. A scenario in which the airline industry would be willing to pay a small premium and commit to a significant, steady demand for alternative fuels would promote the development of new technologies; reduce the financial burden of carbon taxes; and, in the long term, create a lower-cost, sustainable, and ecologically friendly solution to the airlines’ energy requirements.
Business leaders have often tried to adopt this way of thinking, but they have largely found they cannot do it alone. A resource leadership approach can be implemented only through intensive attention not just within a company, but throughout its network of producers, suppliers, regulators, and customers. Such a consortium vastly increases the margin for creative alternatives and innovation, and it distributes the costs of research and development.
Here, the importance of government policymakers comes into play. The leaders of resource-producing nations — such as Canada, the U.S., Australia, and Brazil — have tremendous opportunities to promote resource leadership. These leaders can provide their national resources companies with opportunities for shared research, distribution, and even marketing (imagine an ad campaign, similar to “Intel Inside,” along the lines of “This product contains Canadian resources developed with ‘cradle-to-cradle’ care”). They can also generate tax and trade incentives for cross-sector collaboration in industry clusters committed to improving stewardship of resources. Canada already provides tax incentives for renewable energy enterprises. Resource leadership initiatives could be included as part of these policies.
National projects like this can have global reach. Pioneering resource leaders, having realized economic and ecological advantages in the initial resource consortia within their own regions, can generate knowledge, technologies, and practices with significant export value. The Netherlands, for instance, has turned its experience with dikes and levees into a national industry. About 2,000 Dutch engineering companies exist, often exporting their expertise to customers in New Orleans, Dubai, and other waterfront areas.
It will take high-volume resource consumers in partnership with resource providers — and supported by policymakers — to create this new business model. Much of the intellectual, social, and commercial resource leadership momentum has stalled in the past because of narrow political and economic perspectives. But as the natural resource challenge reaches a critical state, it is time to move past the old way of thinking.
Recent headlines only reinforce resource leadership’s game-changing potential. A greater awareness of the big picture would enable policymakers and resource-producing and -consuming companies to engage with other key stakeholders: local communities and the grassroots politicians that represent them. When we started writing this article in early 2012, U.S. President Barack Obama had recently put on hold the TransCanada Corporation’s proposed Keystone XL pipeline — which would carry primarily Canadian (and some U.S.) oil to refineries in Oklahoma and Texas — because of environmental-impact concerns. The resulting debate only intensified in March, when Obama supported the expedited construction of the southern portion of the pipeline, from Oklahoma to the Gulf of Mexico.
Battles are also shaping up over several El Paso–based Trans-Mountain Oil Company pipeline proposals aimed at sending Canadian oil to China. In all of these cases, closer engagement among the relevant parties would have brought concerns to the forefront earlier, and the groups could have worked together to come up with possible solutions. Collaboration is as complex, time-consuming, and costly as the science and engineering of pipeline technology. This is where resource leadership can shine: It builds shared responsibility for jobs, oil security, and environmental protection across all sectors.


By embracing this responsibility for the way resources are used, natural resource producers can help the rest of the world learn to employ raw materials wisely, and can safeguard their industries from competition. They can also discover a new source of resilience: their own distinctive knowledge and capability, which is one resource that is practically guaranteed to increase in value.


Rethinking the Product Launch



Your customer value proposition is the key to organic growth — for a fast-food chain like Wendy’s, or for any other consumer business.

If you could consistently drive organic growth, how much would that be worth? Quite a lot, especially in mature industries where the customer base isn’t growing much and people are habitually loyal to their favorite brands. For many companies interested in growing their markets by launching new products or services, having a framework for organic growth based on a better customer value proposition could make all the difference.
By customer value proposition, we mean everything a customer receives, tangible and intangible, for the money he or she pays. The definition can be expressed as an equation: customer value = (product performance + service delivered + image) / price paid.
For example, consider the quick-service restaurant (QSR) industry (also known as the fast-food industry). According to recent Booz & Company research, QSR customers can be segmented into five basic groups, based on the overall reason they pick a particular fast-food restaurant. Some customers look for a pleasing ritual; some are price sensitive; some want to maximize convenience; and some seek an experience of pure indulgence. A smaller cohort of customers want it all; they are looking for all these things, and some health benefits in addition.
Quick-service restaurant chains constantly develop new product and service offerings that align with different attributes. This same research found that McDonald’s, Taco Bell, and Burger King excel at developing products for customers who are price sensitive; KFC and Pizza Hut have come the closest to offering an experience of pure indulgence. Any QSR company that wants to grow organically must create either an improved value proposition for the segment it already leads (thus increasing its market share) or a new value proposition for a segment it does not currently lead.
Let’s use Wendy’s International Inc., one of the world’s largest hamburger restaurant chains, as an example. We’ll start with a disclaimer: This article claims no firsthand knowledge of Wendy’s and is a purely hypothetical exercise, based largely on an analysis we conducted as outsiders. We are also ignoring some of the competitive realities of the QSR industry, including the overwhelming importance of store location. When customers are about to spend their dollars at their favorite quick-service restaurant, a rival chain has only a fraction of a second to get them to even consider going elsewhere. Even with those factors left out, the journey by which we get to a recommendation for Wendy’s should be instructive, since the way of thinking about customer value propositions would be the same for any company, regardless of industry.
Wendy’s, founded in 1969 in Columbus, Ohio, has been known for its large, square hamburger portions; its first major ad campaign, in the 1980s, introduced the expression “Where’s the beef?” which quickly entered popular culture. It was also the first QSR to introduce salads as a regular menu item. The chain, which maintains some coherence by not serving breakfast, nonetheless scores high among consumers who “want it all.” Unfortunately, this is the smallest of the five segments, and the expectations of these segment members are, by definition, diffuse, which makes it difficult for Wendy’s to develop a clearly differentiated market position.
To grow its share, the company must introduce a new value proposition that appeals to larger, more commercially viable groups of customers. That will require launching some new products and services that are coherent with the rest of its offerings, making use of Wendy’s existing strengths to attract a new segment of people who have not identified with this chain in the past. That’s not an easy task, and any obvious ideas for new propositions — at Wendy’s or other companies — should be regarded warily.
Many companies try to “bottle lightning” when launching new products or services. Either they base their decisions on their own executives’ hunches or they create a disciplined process that siphons the creativity and speed out of the organization. But neither approach leads to sustainable success. Those companies that beat the odds and succeed with multiple new-product launches, time after time, tend to apply a certain type of discipline. This discipline involves three separate practices, combining creative inspiration and analysis. Each of these three practices is both a “thought starter,” raising new concepts about directions for growth, and an “idea filter,” helping a team decide which products and services to launch and how to position them. The three practices are:
1. Market-back analysis: an approach to gathering consumer insights that pinpoints the value consumers assign to different parts of a product or service, and produces actionable intelligence as a result. Wendy’s, for example, would have to look at its potential customers, the attributes they value in quick-service restaurants, and the needs that are still unmet.
2. Darwinian competitive review: a close observation of the customer value propositions that have been shown to work across multiple markets, and the competitors who have already established themselves in those spaces. Within the fast-food restaurant landscape, Wendy’s would consider the track record of mainstream and niche contenders around the globe. It would also look for non-QSR models and innovations that might be adjusted for its business.
3. Capabilities-forward assessment: a dispassionate look at what the company already does well, and which new value propositions its capabilities system could support. If your company has a notable form of prowess, it behooves you to understand what other products or services that capability might help deliver. For instance, if your kitchen setup excels at producing made-to-order hamburgers, might that flexibility also be extended to new entrees, side dishes, beverages, and desserts?

When Launches Fall Short

Managers are not accustomed to this level of rigor in decision making about organic growth, and that helps explain why innovation initiatives produce disappointment more often than success. Many times, when a product or service is introduced, customers fail to see a reason to switch or upgrade. The obstacles to successful innovation aren’t new, but they have become more challenging in an era of global economic strain, low job and wage growth, and cautious consumer spending. In this difficult environment, bad or poorly executed ideas have nowhere to hide.
In retrospect, innovators can usually explain why a given product succeeds or fails. For instance, when McDonald’s introduced the Arch Deluxe in 1996, the company invested US$300 million in marketing, research, and production. This limited-edition hamburger was specifically marketed to adults (the ad campaign showed kids rejecting it), with the slogan “the burger with the grown-up taste” and a recipe, created by a well-known chef, that included specialty condiments, Spanish onions, and hickory-smoked bacon. The hamburger failed to become popular and was soon discontinued. With the benefit of hindsight, McDonald’s executives recognized that their plans had not accounted for the factors driving customer decisions. Some customers would not pay the relatively high price (especially because McDonald’s is regarded as a price leader), and others were apparently holding out for a healthier alternative.
Similar prominent stories of product launch disappointments include New Coke, the Apple Newton, the BlackBerry tablet, the Tata Nano, and many more. In the packaged-goods industry, for example, a record number of products were introduced in 2005. As tracked by the research group Information Resources, less than 1 percent exceeded $100 million in Year One sales, only 10 percent earned sales above $20 million, and less than 25 percent reached sales of $7.5 million.
Businesses try to avoid these failures, of course, by applying ever more sophisticated techniques for testing the customer value proposition of a new product or service. These methods include surveys, focus groups, and conjoint analysis (the use of statistically weighted surveys to compare combinations of product attributes). But customer value proposition efforts can fall short for any number of reasons. Sometimes the wrong research method is used: for example, conjoint analysis where rapid prototyping would be more appropriate. Sometimes the right statistical method is used, but it is misapplied. Sometimes the results of the research are not considered in the context of the brand’s existing position, the market realities, or the would-be innovator’s capabilities system. And at times, good ideas fail because of problems in execution.
Creating a successful customer value proposition takes intuition and experience, but the odds of success go up if a structured process is applied. This process should bring together the three practices of market-back analysis, Darwinian competitive review, and capabilities-forward assessment.

Market-Back Analysis

Actions speak louder than words, but all too often, market research merely asks for words; it simply questions consumers about their attitudes, likes, and dislikes. Instead, the focus should be on understanding consumer behavior: for example, the trade-offs consumers make when considering a purchase, and the factors that drive them to switch brands, products, or channels.
One way to gain this knowledge is to marry data from surveys — explorations of individuals’ preferences and expected future behaviors — with information about their actual behavior. This has the advantage of grounding what people say with insight about what they do. Another approach is to develop statistics-based research on product options: either conjoint analysis or one of its variants, such as maximum difference analysis. This technique presents consumers with a series of feature and price bundles and infers from their choices which product attributes or features are most important to them. A third approach is to create simulated shopping experiences, which mimic as closely as possible the choices that consumers face in the real marketplace.
These analyses can become the basis of customer segmentation, allowing you to focus on specific groups of customers on the basis of their priorities and price sensitivity. Consider: Who are your target customers? Which attributes and product features matter most to them? Where is your “headroom” — the best opportunity for picking up customers and market share? What would it take to get customers of other providers to switch to your products or services?
For this article, simulating an analysis for Wendy’s, we surveyed a group of potential quick-service restaurant consumers, asking them what attributes they most value in their fast-food restaurants. The patterns of consumer preferences identified by the analysis sorted naturally into five distinct segments, as noted earlier:
• About 21 percent of survey respondents ranked convenience and familiarity as important attributes. Members of this segment are looking for a pleasing ritualand don’t want to be surprised.
• About 19 percent of respondents mentioned price affordability and convenience as valued attributes. This is the price-sensitivity segment. Its members also tend to favor delicious food and perceived healthiness, so long as it doesn’t cost too much.
• About 18 percent of respondents are interested only in convenience. No other attribute receives an above-average mention from them. They focus on the quick in QSR.
• About 16 percent of the respondents cared most for pure indulgence. Within this group, more than half rate delicious food (in general) and taste (of the hamburger itself) as important attributes.
• The last category, I want it all, encompassed only 10 percent of respondents. Unsurprisingly, they ranked nearly all the attributes highly. More than half of them valued taste, delicious food, and being familiar with the store; more than 75 percent valued perceived healthiness and convenience. The only low-ranked attribute was price.
As noted, Wendy’s is the go-to restaurant for this last group — an enviable position in some respects. (Some quick-service restaurants, such as Dunkin’ Donuts, seem not to command any segment consistently.) But the want-it-all segment does not appear to be large or profitable enough to support further growth. Other, larger segments hold more promise for Wendy’s. If it wants to grow profitably, the company needs to look across the customer segments where it is not currently the leader and figure out where it has the most headroom. In other words, it needs to look more closely at its rivals’ least satisfied consumers.

Darwinian Competitive Review

Innovation executives and chief marketing officers are always thinking about new product or service introductions and enhancements — about how they can come up with the Next Big Thing. Few business possibilities are as exciting as a new idea that could become a company’s next billion-dollar product, and these ideas frequently involve a real spark of creativity. However, even the best ideas must map to some proven value proposition — something that has already worked elsewhere. If no such analog can be found, it’s a good bet the company’s new or enhanced product won’t be successful.
That is the point of calling market dynamics Darwinian. No customer value proposition emerges alone; like species that evolve through natural selection, all marketable ideas have antecedents. At best, they’re applications of ideas that have proven successful in the past. The emulated business model need not be from the same industry; it could be something that the company borrowed from another industry. Ideas such as providing expert customer service to justify premium pricing or becoming a leader in environmental soundness have leaped across a remarkably diverse set of industries, including food, energy, automobiles, and consumer electronics.
The challenge with Darwinian market dynamics is to figure out the value propositions that are open to innovative new entrants. Consider: What are the most successful customer value propositions in the world today, and why do they work? What do competitors offer, and how does that vary by customer type and market?
For this article, we conducted a scan of competitive value propositions in the QSR sector around the world. We discovered seven that have survived Darwinian natural selection: value (including low price), convenience, experience (an appealing restaurant environment), familiarity, health, taste (of the food), and having a premium product or service. Most successful restaurant companies have not limited themselves to one of these value propositions; instead, they combine two or more to configure their identity. Starbucks offers convenience and experience. Subway offers familiarity (“pleasing ritual”) and a perception of nutritional value (it is one of the very few QSR players that has successfully promoted the healthfulness of its offerings).
By testing consumer perceptions of rival brands in our survey, we learned that some attributes are virtually locked up. McDonald’s, the industry leader, has staked its livelihood on price sensitivity and convenience, and it will do everything necessary to defend its leadership position. Meanwhile, among the mainstream (non-premium) QSRs in the United States, having an appealing consumer experience seems to be underrepresented. It is possible that Wendy’s could improve its customer value proposition along these lines.

Capabilities-Forward Assessment

A capabilities system is the integrated combination of processes, practices, skills, competencies, technologies, and culture that allows a company to deliver its distinctive value proposition in a competitively advantaged fashion. The most coherent companies tend to have three to six differentiated capabilities that combine into a capabilities system, reinforcing one another, creating barriers against competition, and giving companies the right to win in their chosen markets. (Six is the maximum number, empirical observation suggests, that companies can maintain.) Differentiated capabilities are specific and usually cut across multiple functions. Amazon’s genius at retail interface design, Tesco’s application of data in the service of increasing customer loyalty, and Honda’s leadership in internal combustion engines are all examples of differentiated capabilities. Having the right capabilities in alignment can make the difference between mediocrity and greatness — in offering a product at “low cost” versus “lowest cost,” for example, or providing casual customer engagement versus extreme customer satisfaction.
When a company sets out to create a new customer value proposition, it sometimes has to apply its existing capabilities system in a different way or adapt it to support a broader product or service offering. This is the essence of a company being capabilities-forward in its thinking. An example of this was Apple’s launch of iTunes in 2001. The iTunes service took advantage of Apple’s capabilities system, including the many things Apple did (and does) to make complicated technological products intuitive. Indeed, Apple has famously adapted its capabilities for beautiful, functional design and consumer insight into one new market after another: data processing (computers), consumer products (the iPod), mobile phones, online entertainment (music and video), retail stores, tablets, and now publishing (books and magazines). If Apple TV achieves similar success, it will be another example of the dramatic reach of this capabilities system. In emulating this approach to growth, it’s important to remember that Apple had to adapt its capabilities system along the way, by adding an ability to manage content partnerships and work with different kinds of network providers. Only by doing this could Apple succeed with its customer value proposition and win in a new area. (It’s still not clear whether this capability will be strong enough to meet the challenge of providing programs for Apple TV.)
An exercise for articulating your current three to six differentiated capabilities is thus an essential starting point for your growth plans. Consider the following: What capabilities system do you have in place today? How might these capabilities deliver a new product or service to your current or a new market? Given your market “playbook,” what capabilities do you need to invest in, acquire, or develop, to deliver your new customer value proposition?
Looking at Wendy’s from the outside, one might conclude that the restaurant has three truly differentiated capabilities. The first is an ability to project comfort and a homey experience through its brand. The second — reflected in a menu that is relatively broad and offers several healthy choices — is the development and delivery of multiple food types. This includes having enough customer insight to understand which menu items get consumers excited. And the third is a system for procuring and transporting a variety of ingredients, including higher-quality meats than either McDonald’s or Burger King offers.

From Analysis to Product Launch

When markets are new, and competition is embryonic or nonexistent, it may be possible to succeed with a new product by using only one of the three practices: market-back analysis, Darwinian competitive review, or capabilities-forward assessment. Even a hastily built fighting force can gain ground in a new or undefended territory. In more heavily defended, more mature markets, it is far better to apply these three approaches together. We recognize that unpredictable factors often play a role in product launches, even in mature markets: the arrival of an enabling technology, a marketing breakthrough, or, yes, lucky timing. The three practices, no matter how shrewdly applied as thought starters and idea filters, can’t help much with these “X factors.” But they can provide a framework for systematizing the innovation process, one that makes success more likely.
Thus, one can imagine the Wendy’s executives, after completing all three practices, realizing that they could not make much headway among price-sensitive consumers or consumers focused primarily on convenience. As we noted, McDonald’s has these value propositions sewn up. But Wendy’s might look differently at the pure indulgence value proposition. The chain’s differentiated capabilities in developing a broad range of foods and in handling higher-quality meats could put this segment within the company’s reach. Pure indulgence consumers might represent a natural new target, a group Wendy’s could reach most easily from its base among those who want it all. To succeed with this group, the company would have to think freshly about its overall store experience, and fulfill the expectations of superior taste that these customers hold.Wendy’s would next have to figure out which of its existing capabilities could be leveraged to create what customers would perceive as an enjoyable, indulgent dining experience. In addition, what capabilities did the restaurant chain lack? How would Wendy’s have to expand its capabilities system to succeed with indulgent food?
As it happens, although this analysis has been purely hypothetical, we note that Wendy’s has adopted an approach similar to what we envision. It has an active re-design of its customer value proposition under way with an apparent eye for indulgence (its Hot ‘N Juicy burger, introduced late in 2011, is one example) and a rotating menu of great-tasting side dishes: natural-cut French fries with sea salt, gourmet salads, and so on. Its new advertising campaign (including its recent “eat like a baby” television spots) emphasizes indulgent themes. It is promoting natural ingredients for taste and satisfaction. In early 2012, Wendy’s passed Burger King to become the second-largest hamburger chain in revenues in the United States.
One can imagine Wendy’s taking the approach still further to differentiate itself. For example, it could be the first QSR to carry Greek yogurt desserts or other indulgent foods. The more it focuses on this distinctive approach — difficult for competitors to replicate and consistent with its capabilities — the greater the number of people who could be drawn in, beyond the chain’s original want-it-all consumer segment. This could ultimately drive significant incremental traffic and increase average ticket size across the store network. Moreover, Darwinian competitive review might show that both the taste- and experience-focused value propositions were relevant in multiple geographic markets.
In discussing brand expansion and organic growth, many people immediately gravitate to the most dramatic examples of success in consumer goods with excellent product development processes — companies like Procter & Gamble or Toyota. Others focus on the heroic genius of innovation, recalling Steve Jobs’s famous answer when Walter Isaacson asked him what market research he had done in advance of developing the iPad tablet computer: “None. It’s not the consumer’s job to know what they want.”


If it’s your company’s job to know what your consumers want, then the three component practices of a customer value proposition represent a systematic way to accomplish this. As we’ve said, these practices are thought starters that will give you the seeds with which to formulate ideas. They are also useful idea filters for ensuring that the value proposition will succeed. A market-back approach will ensure that the market is big enough and willing to pay appropriate prices; the capabilities framework ensures that the company can be good enough to realize its intentions; and the Darwinian scan reveals competitive barriers and unseen opportunities. Together, they combine the attributes that marketing strategists need most: empathetic artistry and analytic rigor.

 


 
 

Tuesday, July 3, 2012

ditto..

Japan’s Top-30 Best Selling Models




Japan is the world's third largest auto producing country, producing 8.4 million cars last year, behind China's 18.4 million and USA's 8.7 million.
The automotive industry is very important to Japan. Contributing 15 percent of Japan's manufacturing exports value, the auto sector contributes more to Japan's economy than its well established electronics sector, which has since been overtaken by the Taiwan and the likes of Apple have overtaken Sony.
Japan's 127.5 million population buys about 5 million new vehicles each year (excluding trucks and buses). 78 percent of Japan's households own a car but only 42 percent own more than one car.
Japan has one of the highest car ownership cost in the world. Compared to Malaysia, it may be cheaper to buy a car in Japan but maintaining one and keeping it road legal is very expensive. Vehicles are required to undergo a mandatory 'shaken' inspection every two years. Inspection cost varies depending on the vehicle's weight. It may cost between 50,000 Yen (RM 2,000) to 200,000 Yen (RM 8,000). This is excluding the cost of repair before your vehicle can pass its 'Shaken' test.
Because of the very strict safety standards imposed, most mechanics don't do mechanical repairs on individual parts. Instead, faulty parts are usually replaced. Which explains the high number of reconditioned parts being imported by parts dealers in Malaysia.
Rust spots, however minor, will not be tolerated by 'Shaken' inspectors. On cars over five years old, it is not uncommon for to require entire brake system replaced. You are looking at easily over RM2,000 in preparing your vehicle for its 'Shaken.'
As such, the average lifespan of a car in Japan is only around five to seven years. After which, it is no longer economical to maintain them anymore. These cars are often reconditioned and imported by grey importers from other countries, like Malaysia.
The maximum loan tenure period is at five years. But financing is not necessary required by car buyers. The average annual income of a university graduate in Japan is about 3.2 million Yen. A Toyota Aqua (Prius c) for example, starts at 1.69 million Yen, slightly over half a year's worth of salary. But the most popular young graduate's car is a Suzuki Wagon R, starting at about 1.1 million Yen, just a a third of a year's worth of salary.
I estimate the average annual salary of a Malaysian graduate at around RM 35,000. The most popular graduate's car, a Perodua Myvi, starts at RM 44,000.
However, the young people of Japan no longer see cars as a necessity, or even a status symbol anymore. Rather, a car is viewed as merely transportation tool, a necessary inconvenience to those living in areas where public transport is not easily available.
The young people of Japan are indifferent about the types of cars they own, with cheaper, basic variants often favoured over higher range models. Indeed, there is a now a clear shift towards smaller cars with basic features.
With the high cost of car ownership and a network ultra reliable public transport, it is not difficult to understand where they are coming from.
In such a saturated car market, one of the last frontiers for automakers to squeeze additional sales are dog lovers and women. The pet industry is huge in Japan. In a society where European-like family friendly work place policy for women is still a rarity, most women delay or even put off entirely child rearing and marriage. Instead, many Japanese women spend a lot on pet grooming.
As dogs, other than guide dogs for the blind are not allowed in trains, many car makers are designing cars to be dog friendly.
For security reasons, more women find a stronger reason to pay for a car than men, who is likely to be satisfied commuting via public transport. Indeed, the funny trend about Japan is that there are more women interested in the joy of driving than men.
Forget about what you saw in Fast and Furious and Initial D anime. In reality, driving and cars are not a big thing in Japan anymore. Instead of street racers and drifters glorified by movies, Youtube and manga comics, it is women who dominate Japan's automotive scene because they spend more on cars, especially cute little kei car compacts, than men.
Kei cars are very popular. Exempted from weight tax, parking space purchase from the local municipal (a one time fee when purchasing a new car) and registration cost, they are the cheapest to run.
The origin of kei cars, a tax regulaton bracket, originated from Japan's post war years where fuel had to be rationed. Kei cars are limited to only 660cc engine capacity, 3,400 mm long, 1,480 mm wide and 2,000 mm high.
Japan has now entered what is called a demotorization phase. Car sales peaked in 1990, with 7.7 million vehicles sold. Although Japan is the key focus on all discussions about demotorization, the phenomenon is not unique to Japan. The same trend is noted in major cities of Western Europe, and to a certain extent, even in metropolitian cities in USA, which saw application of driving licenses peaking in 2004.
Up until recently, kei cars is the largest car segment in Japan. But this trend changed in 2010, as a result of government incentives for green cars, especially hybrids. Immediately this saw the Toyota Prius shoot to the top of the sales chart.
Sales of kei cars are not tabulated by JAMA, the source of Japan's vehicle sales data, as kei cars do not go through the same registration process as regular cars so it is difficult to track them. Sales of kei cars are tracked by Japan Mini Vehicles Association, which does not release monthly registration data.
The best selling kei car is Suzuki Wagon R. The Daihatsu Mira, Honda NBox and Daihatsu Tanto are other popular kei cars.
Both the Toyota Prius and Aqua hybrid now outsell any kei car model.
Toyota is the top selling car brand, controlling 36 percent of Japan's car market as of April 2012.
Below is a table of the top-30 best selling car models in Japan, as compiled by JAMA (Japan Auto Manufacturers Association) for the month of January to April 2012.
The list below is just a guide and is not a complete reflection of what's actually happening on the ground. Mitsubishi is the seventh largest brand in Japan but you won't see any Mitsubishi models on the top-30 list. For reasons I don't know, Mitsubishi does not provide a breakdown of their vehicle sales by model.
Also, kei cars are not included in this list, for reasons mentioned earlier.